Terms & Conditions of Stay
These Conditions apply to all guests of York Apartment Stays
Bookings
Properties are subject to availability.
York Apartment Stays reserves the right to refuse any booking for any good reason.
Check-in & Check-out Times
Check in times vary per property. Guests may check-in at any time from the agreed arrival time on day of arrival.
On departure, guests must vacate their apartment and check-out by no later than 10:00 am unless late check-out has been agreed.
If you fail to check-out before 10:00am you may be subject to additional charges.
Payment
Direct bookings: Payment is taken 7 days prior to your stay, or at the time that your booking is no longer eligible for free cancellation. If your stay is within 7 days at time of booking full payment will be taken at the time of booking.
Booking Portal Bookings: Payment will be taken by the relevant booking provider based on the terms of your booking.
Cancellation
Your reservation confirmation will contain the cancellation policy that applies to your reservation. You may cancel your booking for free within the terms of your reservation; If you have booked a non-refundable rate or you are wishing to cancel after the free cancellation period full rate of stay will be charged. If York Apartment Stays resell your accommodation a full refund minus any administration costs will be given.
Relocation
In the unlikely event that York Apartment Stays does not, for any reason have the required number and types of accommodation available as per the Booking, York Apartment Stays reserves the right to relocate the Client to an alternative accommodation of a similar standard.
Right of Refusal
York Apartment Stays reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
Servicing of the apartment
Servicing fees are included within your reservation, unless they have been detailed separately at the time of booking. We ask that all guests are respectful of the accommodation and the property within your accommodation and ask that the property be left in a reasonable manner after check-out. York Apartment Stays reserve the right to charge extra cleaning costs if the accommodation is found to be left in an unreasonable manner.
Smoking in the property
All York Apartment Stays are strictly non-smoking, this includes common areas and entrance doorways to the apartments. If York Apartment Stays has reasonable evidence to suggest a guest has smoked within the apartment or common areas a cleaning fee of £150 will be charged.
Disturbance
All our properties are situated in residential areas and York Apartment Stays reserves the right to require a guest to leave if he/she is causing a disturbance, guests found to be acting in a n unsociable manner may be subject to a £150 fine.
Losses, Liabilities etc.
Any items found by York Apartment Stays after check-out will be reported to the
Guest. The Guest will be responsible for any postage or courier charges to
return items found in the apartment after check-out. Guests must report any
loss of or damage to their property immediately on discovery to York Apartment
Stays and shall make themselves available to assist with any reports made by York
Apartment Stays to the police if applicable.
York Apartment Stays shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
York Apartment Stays shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Hotel’s control.
Whilst all reasonable efforts have been taken by York Apartment Stays to ensure that Bookings made under this Agreement are able to proceed, the Hotel reserves the right to relocate any Booking to another hotel of similar size and standard. The Client acknowledges that the Hotel accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
Guests will be liable for any loss, damage or personal injury they may cause at York Apartment Stays.
These Conditions shall be governed by English law, and you agree to submit to the jurisdiction of the English courts.
Parking
Parking is subject to availability and some accommodation may offer no parking at all. You will find details of the parking included within your reservation. Please refer to your reservation for the size of the space available for your accommodation. York Apartment Stays will not be held liable for any damage sustained to your vehicle during your stay. If your vehicle is larger than the parking space included in your reservation York Apartment Stays will not be financially responsible for alternative parking.
Damage to York Apartment Stays’ property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure.
Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of York Apartment Stays’ property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent.
The charge will be the full replacement amount of the missing item, including any carriage charges.
Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
Tampering with fire detection systems and firefighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the apartment.
Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by York Apartment Stays due to their actions and additionally may be asked to leave the apartment. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Covid-19 and your stay
If you or any of your party members are unable to visit us due to exposure to or confirmed Covid-19 your reservation will be cancelled or moved to a new date of your choice if available. If your booking is within the free cancellation period a full refund will be given if you choose not to visit us. If however, you cancel outside of the free cancellation period and we have already taken payment we will do our best to resell your room. If this is successful a full refund will be given, if however we cannot resell the room a partial refund will be given for the first nights stay . All bookings are subject to the Terms & Conditions stated above.
The cancellation terms listed above are for Covid-19 cancellations only, all other types of cancellation terms remain as your original booking confirmation.